Returns & Refunds

All sales are generally final. However, in limited circumstances, we may
consider a return request if the artwork is in the same condition as when it
was sold. Approval of any return is at our sole discretion and is not
guaranteed.

We have a 30-day return window, which means you have 30 days after
receiving your item to request a return review.

To be considered for a return, your item must be in the same condition
that you received it—unused, undamaged, and in its original packaging. You’ll
also need the receipt or proof of purchase.

To request a return, please contact us at lsims@protonmail.com with
your order number, photos of the artwork, and a brief description of your
reason for the request. Please do not send any items back
without first receiving written approval. Items sent back to us without prior
approval will not be accepted or refunded.

If your return request is approved, we will provide instructions on how
and where to send your package. Unless the return is due to damage in transit
or an error on our part, you will be responsible for return shipping costs.
Original shipping charges are non-refundable.

You can always contact us with any return questions at lsims@protonmail.com

Damages and Issues

Please inspect your order upon delivery and contact us within 48
hours if the item is damaged in transit or if you receive the wrong
item, so we can evaluate the issue and work toward a resolution. We may request
photos of the damage, the packaging, and the shipping label.

Exceptions / Non-Returnable Items

Original and custom artwork is created individually and with care. As a
result, the following are not eligible for return or refund, except in cases of
damage in transit or error on our part:

• Commissioned or custom artwork
• Personalized pieces
• Gift cards
• Sale or discounted items

If you have questions about whether your item may be eligible for a
return review, please contact us before purchasing.

Refunds

Once we receive and inspect an approved return, we’ll let you know
whether a refund has been approved or denied. If approved, a refund will be
issued to your original payment method within 10 business days after
we receive the returned artwork. Please remember it may take additional time
for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we
notified you of an approved refund and you have not received it, please contact
us at lsims@protonmail.com